Unable to Login or Reset Password

Users experiencing issues with logging in or not receiving password reset emails from the MyWave Innovation Hub may be entering their email address with incorrect letter casing.

Root Cause: The email field in the Innovation Hub is case-sensitive. If a user enters their email address with a different case than what is stored in the system (e.g., capitalizing the first letter due to autocorrect), the system may not recognize the email, and no notification or reset email will be sent.

Example:

• Registered Email: [e-mail]
• Entered Email: [e-mail] → This will result in no password reset email being sent.

Steps to Resolve:

1. Verify the correct email casing as it was registered in the system.
2. Re-enter the email address, ensuring that all characters match the original casing.
3. Attempt the password reset process again.

Note: This case sensitivity applies specifically to the Innovation Hub login and password reset functions. Ensure email entries are accurate and consistent with the stored format.

If the issue persists, contact MyWave Support at [e-mail] for further assistance.