What is the purpose of the “Meaning” Field?

The Meaning field in MyWave’s Intent Editor is used to normalize and categorize different phrases into a common concept. This helps the system understand variations of user input and map them to a single entity or action.

How to Use It

• If multiple phrases can refer to the same concept (e.g., “open a ticket,” “log an issue,” “report a problem”), you can assign the same Meaning to all of them.
• This improves intent recognition by ensuring that even if users phrase things differently, they are mapped to the correct entity or workflow.
• It helps with intent classification and streamlining automation, ensuring that different triggers point to the same action.

Example Use Case

• You define an intent for “Create Service Call”.
• Users may phrase this differently:
  • “I need to open a service request.”
  • “Log a service issue.”
  • “Start a service call.”
• By assigning all these phrases the Meaning of “service_call”, MyWave will treat them as equivalent, making automation more reliable.